Tenant Experience Manager at Rukita

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari Rukita untuk posisi Tenant Experience Manager. If the Tenant Experience Manager di Jakarta sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di Rukita untuk posisi Tenant Experience Manager di bawah ini sesuai dengan kualifikasi Anda.

About Rukita

At Rukita, we believe that great living experiences are built on thoughtful service, seamless operations, and strong relationships. By integrating technology, data insights, and on-the-ground hospitality expertise, we ensure both tenants and property owners receive a consistent, high-quality experience at every touchpoint. As we continue to grow, we are elevating our owner experience to reflect a more personalized, high-touch approach—bringing the standards of premium hospitality into a scalable, modern living ecosystem.

About the Role

The Tenant Experience Manager is responsible for ensuring tenant experience quality at Rukita through effective daily operations management, case and complaint resolution, and the development of community engagement initiatives. Previous experience in the hospitality industry and strong managerial skills are essential to support the Tenant Experience Manager in achieving tenant satisfaction targets.

Responsibilities

Operational & Case Management

• Lead the tenant complaint handling process in a timely, accurate, and professional manner.
• Manage and monitor cases through the internal case management system until resolved in accordance with SLA.
• Coordinate with multiple divisions (Housekeeping, Maintenance, Security, etc.) to ensure effective problem resolution.

Tenant Engagement & Community Building

• Design and implement initiatives to enhance tenant engagement and foster a sense of community within Rukita.
• Take a proactive approach to collect tenant feedback and identify areas for improvement.
• Organize community events and social activities to strengthen tenant loyalty.
• Familiar with tenant/customer loyalty programs.

Leadership & Team Coordination

• Lead, guide, and provide direction to on-site teams.
• Deliver training and coaching to staff on service standards and operational procedures.
• Act as a role model in upholding Rukita’s core values.

Data Management & Reporting

• Utilize spreadsheets, Google Chat, and other communication tools for coordination, reporting, and progress monitoring.
• Prepare weekly and monthly reports on tenant satisfaction (CSAT), SLA performance, and community activities.
• Analyze complaint trends and provide recommendations and mitigation plans for continuous improvement.

Requirements

• Minimum 5 years of work experience in tenant relations, facilities supervision, or property operations.
• Background in hospitality (4–5 star hotel/apartment) is required.
• Experienced in case management systems, case tracking, and customer feedback tools.
• Strong leadership and problem-solving skills.
• Proficient in spreadsheets and communication platforms such as Google Workspave, email, and other internal systems.
• Highly organized, with the ability to manage multiple tasks and priorities simultaneously.
• Excellent communication skills, high empathy, and solution-oriented mindset.

Info Pekerjaan:

• Perusahaan: Rukita
• Posisi: Tenant Experience Manager
• Lokasi Kerja: Jakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Tenant Experience Manager at the office Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.