Voice Lead Engineer at TP

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari TP untuk posisi Voice Lead Engineer. If the Voice Lead Engineer di Jakarta sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di TP untuk posisi Voice Lead Engineer di bawah ini sesuai dengan kualifikasi Anda.

About the Perusahaan

Teleperformance is looking for an experienced Voice Lead Engineer to join our team. In this role, you will design, implement, and support cloud and hybrid contact center voice solutions across the region. This is a hands-on leadership role, where you will manage engineers while also working directly on voice platforms and client solutions.

About the Role

This is a hands-on leadership role, where you will manage engineers while also working directly on voice platforms and client solutions.

Responsibilities

• Design, implement, and support cloud contact center platforms such as NICE CXone, Genesys Cloud, and other voice solutions
• Lead end-to-end client projects: design, implementation, migration, and post-production support
• Handle incident management, troubleshooting, and root cause analysis (SIP, SBC, VoIP)
• Manage and mentor a team of engineers
• Work closely with clients, vendors, and internal teams
• Support and optimize voice systems, including routing, IVR, and ACD configurations
• Drive system improvements for performance, stability, and scalability
• Support deployments, upgrades, and maintenance activities
• Ensure compliance with security standards (PCI-DSS, ISO, SOC II)
• Manage telco vendors, billing, and voice platform costs

Qualifications

• Bachelor’s degree in IT or related field
• Minimum 5 years of experience in voice/contact center technologies

Required Skills

• Strong knowledge of VoIP, SIP, RTP, call flows, and troubleshooting
• Experience with CCaaS platforms (e.g., NICE CXone, Genesys Cloud)
• Hands-on experience with SBC platforms (e.g., Asterisk, AudioCodes, Oracle/Acme Packet, FreePBX)
• Good understanding of networking (NAT, firewall, QoS, latency, jitter)
• Experience with integrations (CRM, APIs, WebRTC, CTI)
• Strong problem-solving and communication skills
• Able to work independently and in a fast-paced environment

Preferred Skills

• Flexibility required for occasional evenings or weekends based on project needs

Info Pekerjaan:

• Perusahaan: TP
• Posisi: Voice Lead Engineer
• Lokasi Kerja: Jakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Voice Lead Engineer at the office Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.