Client Support Staff (Mandarin Speaker)

• Act as a liaison between the company and Mandarin-speaking clients to ensure smooth communication.

• Assist clients by answering inquiries related to products, services, or business processes.

• Handle complaints and help resolve client issues promptly and professionally.

• Follow up on client requests and needs to ensure client satisfaction.

• Support internal teams by translating documents, emails, or verbal conversations from/into Mandarin.

• Prepare daily/weekly reports on client activities and issues to the supervisor.

• Coordinate with relevant departments to ensure client requests are processed in a timely manner.

• Minimum education: Bachelors degree in any major.

• Proficient in Mandarin (spoken and written).

• Good interpersonal and communication skills, customer oriented.

• Fresh graduates are welcome to apply; prior experience in customer service or client support is an advantage.

• Proficient in Microsoft Office (Word, Excel) and other relevant work tools.

Information :

• Company : PT Global Jet Cargo
• Position : Client Support Staff (Mandarin Speaker)
• Location : Jakarta Utara
• Country : ID