Communications & Guest Relations Officer

• Participate in team kick-off meetings before group arrivals to ensure interdepartmental coordination.

• Facilitate camper onboarding: from initial inquiries to arrival logistics and post-program follow-ups.

• Welcome and bid farewell to clients upon arrival and departure.

• Conduct site inspections for prospective clients.

• Respond and manage incoming inquiries from email, WhatsApp, calls, and social media (average 10-20 emails/day).

• Handle inquiries about programs, bookings, payments, transport, and accommodations.

• Provide fast, clear, and friendly responses for Email correspondences (within 48 hours) with details:

• General inquiries asking for future camp information, School group inquiries, Pre-Camp and Post Camp communication, Questions from existing queries (guests who already paid),  Payment method advice / alternatives, Appointments for calls and/or site visit, Accommodation options before or after camp programs, Transport queries, Job vacancy, Cancellation and refund policy, Customers complaints and feedbacks.

• Collaborate with internal teams (program, kitchen, logistics, operations) for seamless guest experiences.

• Answer incoming calls from guests, agents, and school coordinators.

• Follow up on marketing leads and maintain relationships with travel agents.

• Collect, analyze, and act upon guest feedback to enhance guest satisfaction.

• Coordinate with the Social Media Specialist regarding upcoming posts and content alignment.

• Maintain and update client databases.

• Create customized presentations for prospective clients.

• Join and evaluate trial programs.

• Liaise with freelance web developers to update and maintain website content.

• Approve PRs and POs related to guest programs.

• Assist with travel and accommodation for visiting school groups.

• Support team wellbeing by organizing events (farewells, birthdays, team gatherings).

• Manage GC merchandise stock and ensure quality and availability.

• Maintain consistent and positive communication with internal and external stakeholders.

• Provide proactive updates and reports to supervisors.

• Programs

• Operations

• Accounting & Finance

• Human Resources

• Procurement/Purchasing

• Parents, Children, School Administrators

• Travel Agents

• Prospective Guests

• Problem Solver: Calm and creative in the face of challenges.

• Empathetic Communicator: Genuine, articulate, and responsive in all communications.

• Organized & Detail-Oriented: Skilled at managing time, logistics, and priorities.

• Mission-Driven: Passionate about sustainability, education, and mindful living.

• Culturally Sensitive: Thrives in diverse, international settings.

• Minimum 2 years experience in communications, hospitality, guest relations, or related fields.

• Excellent written and spoken English (additional languages a plus).

• Proficiency with Google Workspace, CRM systems, email marketing, and content creation tools.

• Interest or experience in sustainability, experiential learning, or regenerative tourism.

• Ability to adapt in a fast-paced, dynamic environment.

• Love for nature, children, community, and Bali.

• Competitive salary based on experience and qualifications.

• Opportunities for professional development and learning.

• A purposeful role in a globally unique learning environment (Mini Jungle).

• A collaborative and mission-aligned team culture.

Information :

• Company : Global Camp
• Position : Communications & Guest Relations Officer
• Location : Badung
• Country : ID