Customer Relation Officer / Frontliner

Job Requirements:

• Min. D3 / S1 All Major

• Experience in Customer Relations / Frontliner / Receptionist, preferably in Healthcare / Bank sector min 2 years (Having a certificate in customer service or customer relations can be a plus)

• Experience in interacting with clients or customers directly

• Experience in handling and resolving customers complaint or problem quickly and effectively

• Has Extensive knowledge in Ms Office and CRM Tools

• Proficiency in both spoken and written English

• Willing to work on public holiday with shifty working hours

• Placement : Rata Clinic (Jakarta, Bali, Surabaya)

Job Descriptions:

• Handling and Maintain end to end customer journey and customer experience

• Greet patients in a friendly manner and ensure they feel appreciated

• Respond to patient inquiries with clear and accurate information regarding clinic service, doctor schedules, medical procedures and costs

• Ensure patients are satisfied with their service experience both in clinic/online and conduct surveys or ask for patient feedback to improve service quality

Information :

• Company : Rupa Aestetika Teknologi Aktual
• Position : Customer Relation Officer / Frontliner
• Location : Jakarta Selatan
• Country : ID