Customer Service Quality Specialist

Maxim is one of the leading players in the fast-growing ride-hailing industry. Our mission is to provide our customers with convenient, reliable and safe transportation solutions. Through our innovative technology and commitment to excellence, we are changing the way people travel throughout Indonesia.

You are an ideal candidate if:

• you have a strong command of the English language (both oral & written).

• you are a pro-active team player with highly developed communication and problem-solving skills.

• you have background in Customer Service Quality Assurance or Customer Satisfaction.

• you are tech-savvy (MS Office, Google Workstation).

Responsibilities:

• Evaluate employee performance and work quality to ensure consistency with company standards.

• Monitor and manage incoming tasks, including the delegation of assignments to the appropriate personnel or departments.

• Track both the quality and quantity of work done by frontline employees and customer support team.

• Coordinate with cross-functional teams to identify process improvements and ensure adherence to internal guidelines and performance benchmarks.

• Prepare regular reports on quality performance and provide feedback or recommendations for improvements when needed.

• Ensure compliance with internal standards and external regulations.

• Consult on various issues within the services.

Working conditions & benefits:

• Online training course for beginners.

• Stable remuneration/month + BPJS & annual salary increase on a permanent basis, which depends on your personal performance.

• On-site work from a well equipped office in Pekanbaru (Monday - Friday, 9am-6pm). 

• Easily accessible CRM and educational software, office telephony, high-end work messenger and informative in-company news blog.

• Possible career advancement: based on the results of your work, the company will be happy to identify areas for your growth, expand your functionality or offer a new position in another region of Indonesia.

Information :

• Company : Perdana Technology Indonesia
• Position : Customer Service Quality Specialist
• Location : Pekanbaru
• Country : ID