CUSTOMER SERVICE SUPPORT BALIKPAPAN
About the Assignment:- Guide our consumer and partners in using our products- Manage service enquiries and disputes arising from our consumer and partners- Provide excellent customer service to our consumer and partners base- Maintain good relationships and community building efforts with our consumer and partners- Support projects from all verticals including registration, acquisition, sales transaction, and conduct training
The Core Objectives:- Educate consumers and partners on Grab products, promotional campaigns, as well as troubleshooting when they have difficulties.- To resolve consumers and partners problems quickly and effectively with empathy and care.- Perform administrative tasks involving a partners account (credit top-up, changes in partners information, etc).
Essential Experience / Criteria (Mandatory):-Min D3/S1 any major With GPA 2,75-Clear Articulation and good communication in Bahasa-Experience in customer service area-Experience in sales area-Typing skill with WPM 50 & Accuracy 90%-Sense Of Empathy-Vaccinated min 2 Dose-Energetic and agile-Min. Fresh graduate and max 2 years in the same position (entry level)-Attention to detail-Adaptive with dynamic changes
Desirable Experience / Criteria (Preferred):Able to speak English with minimum passive communication
Jenis Pekerjaan: Penuh Waktu
Information :
- Company : PT. Swakarya Insan Mandiri
- Position : CUSTOMER SERVICE SUPPORT BALIKPAPAN
- Location : Balikpapan
- Country : ID
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Post Date : 2025-04-23 | Expired Date : 2025-05-23