Customer Success Representative (Jakarta)

Job Description:

• Proactively engage with customers to ensure their success and satisfaction with our products/services.
• Build and maintain strong relationships with key customers, acting as their primary point of contact.
• Onboard new customers and guide them through the initial stages of product/service adoption.
• Identify and address customer pain points and challenges, providing timely and effective solutions.
• Monitor customer usage and engagement, identifying opportunities for upselling and cross-selling.
• Provide training and support to customers, helping them maximize the value of our offerings.
• Gather customer feedback and insights to drive product/service improvements.
• Collaborate with sales, support, and product teams to ensure a seamless customer experience.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to build and maintain strong customer relationships.
• Proactive and customer-centric mindset.
• Ability to work independently and as part of a team.
• Proficiency in using customer success platforms and CRM systems.
• Strong organizational and time-management skills.
• Ability to adapt to a fast-paced and dynamic environment.
• A genuine interest in specialty coffee and a willingness to learn and share knowledge about coffee.

Job Type: Full-time

Ability to commute/relocate:

• Jakarta: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Information :

• Company : Expat. Roasters
• Position : Customer Success Representative (Jakarta)
• Location : Jakarta
• Country : ID