Customer Support

• Memberikan pelayanan kepada pelanggan terkait pertanyaan layanan, menjawab pertanyaan dari pelanggan mengenai produk dan layanan, memberikan edukasi tentang produk, alur dan sistem , serta memberikan pelayanan yang tepat, cepat, dan efektif.
• Menangani keluhan terkait isu teknis layanan, kendala operasi, dan kendala komunikasi antara pelanggan dan mitra, serta berkoordinasi dengan tim Operations untuk penyelesaian keluhan secara cepat dan efektif sesuai SOP.
• Menerima dan memverifikasi permintaan layanan dari pelanggan, mengelola layanan dan meneruskan informasi ke tim operations, mengelola proses pengembalian dana, mengelola pencatatan tagihan dan melakukan penagihan, memonitor agar layanan diberikan sesuai dengan permintaan dan kebutuhan pelanggan.
• Menyiapkan reporting yang sesuai standar.

• Minimum Qualifications: Lulusa Sarjana dari jurusan/background apapun
• Fresh Graduate atau memiliki pengalaman minimal 1 tahun dibidang serupa
• Kemampuan untuk multitasking, menentukan prioritas, dan mengelola waktu secara efektif.
• Domisili: Jakarta & Yogyakarta
• Skills: Administrative Skills, Negotiation Skill, Communication Skill, Customer Services, & Complaint Handling

Founded in 2015, Mamikos started by introducing a matching platform then our service has evolved to a full-stack property management equipped with property management technology to ensure a seamless experience for both tenants and property owners. Our mission is to make a better standard of kos (property tech) industry for both kos owners & tenants. We have helped millions of people to find their “home” away from home while pursuing their dreams to study or work. In 2022, we have achieved 7 million monthly active users and >200,000 listed properties in our platform that makes us the no. 1 property tech company in Indonesia. We imagine ourselves as a door for people to achieve their dreams. We are creating a welcoming and inclusive environment that provides opportunities for everyone to succeed and achieve their dream through hard work and determination. Were dedicated to opening up every possibility for our team members to achieve their dreams. We are Mamikos, we open the door to every dream. Join our awesome Mamiteam and visit our website www.mamikos.com/career And also keep up with our exciting journey: Instagram: www.instagram.com/@insidemamikos Medium: www.medium.com/@insidemamikos

Information :

• Company : Mamikos
• Position : Customer Support
• Location : Jakarta
• Country : ID