Guest Service Agent

Founded in 2010, were an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years weve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. Weve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. Its what were famous for. Its what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. Its everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. Its what keeps us from swimming in the ‘sea of sameness. Thats why here weve ditched the tired old ‘corporate scripts and empowered our people to speak from the heart. Characters and mavericks, come one, come all. Were after you with all your you-ness.

About the role 

We are looking for a Guest Service Agent to work with a talented team, who are truly passionate about deliver quality of services. If you are a professional who is able to handle a fast paced and high-volume environment, then we want to hear from you! The ideal candidate will have that certain spark that customers love and look forward to seeing every day, someone that is passionate about ensuring an exceptional experience for everyone. 

What youll get... 

• Be a part of Front Office Team that is going to ROCK Kutas world  
• Well, theres the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with. 
• Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you 

• Receive Hotel benefits in rooms and our fabulous F&B outlets 
• Stay Fit and Fabulous; be involved in our Wellbeing Programmes 
• Develop relationships and make a difference to other peoples lives through our Community Programme 
• Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent 

At Ovolo Hotels we move fast, have fun, and redefine what a lifestyle hotel can be. Our fresh ideas are taking the world of hospitality by storm and redefining what a lifestyle hotel can be as we expand across Hong Kong, Australia and beyond. Something special is going on here - this is your opportunity to be part of it from the very beginning… 

The Shiny Happy Person 

• Your role is critical to the success of the hotel and you are responsible for creating a memorable guest experience, by providing the highest level of service which is unique and personal.  
• You will deliver a prompt, personalized and courteous service with all guests, clients, agents and suppliers. You will greet guests and assist them fully, checking in, checking out, making reservations and interacting with guests to the highest of standards.  
• You will accommodate all guest requests in a timely fashion and actively seek opportunities to build rapport with guests in order to create a memorable experience.  

• You will take responsibility for a variety of front office tasks, ensuring that Ovolo standards are consistently delivered.   
• This position is applicable for Indonesia Citizen  

The Mamaka by Ovolo will bring something completely fresh and unique- something that has not experienced or seen before in the Bali market. We are building a family to be able to work together as a team and be the best of the best, to rock Kutas world.- APPLY NOW  

Check out www.ovolohotels.com  today with what drives you and why you are a shiny happy person.  

Information :

• Company : Ovolo Hotels
• Position : Guest Service Agent
• Location : Kuta
• Country : ID