Head of Hostess

Position Summary:

Oversees the daily operations of the hostess team, ensuring a refined, professional, and welcoming guest reception experience. This role manages guest greetings and seating, reservations through 7Rooms, waiting lists, guest feedback, and team development. The Head of Hostess plays a critical role in creating the first impression and maintaining service excellence in line with fine dining standards.

Responsibilities:

• Ensure all guests are greeted warmly, politely, and professionally, reflecting the high standards of fine dining hospitality.

• Manage the reservation system (7Rooms), including table assignments, special requests, and guest preferences.

• Organize hostess team schedules and ensure optimal staffing and punctuality.

• Conduct regular briefings and training on hospitality, grooming, and guest complaint handling.

• Personally handle VIP guests, regulars, and special occasions with thoughtful attention.

• Coordinate closely with the service, kitchen, and reservation teams to ensure smooth guest flow.

• Manage the waiting list efficiently and provide accurate wait time estimates while maintaining excellent communication with waiting guests.

• Ensure the reception area is always clean, organized, and visually aligned with the restaurants premium image.

• Support the Guest Relation & Reservation Manager in developing SOPs and compiling weekly or monthly reports as needed.

Information :

• Company : Shelter Indonesia Group
• Position : Head of Hostess
• Location : Bali
• Country : ID