Night Guest Relations Officer
Coastal Grand Villas |
Badung |
ID
Duties and responsibilities:
- Respond to any questions and guest emergencies in the night
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests requirements and inquires
- Actively listen and resolve guests complaints
- Oversee and coordinate all arrivals and departures guests
- Examine activities logbook, assign tasks appropriately and implement control schedule daily
- Handling guest check in
Requirements:
- Working experience 1 years in hospitality, proven working experience as guest relations manager beneficial
- Minimal D3/S1
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
- Familiarity and interest in industrys latest trends
- Hands-on experience with guest relationship management software
- Proficiency in English, multilingualism will be considered an asset
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Ability to work flexible hours
- Highly responsible and reliable with a professional presentation
- Degree in hospitality management, business administration, or related field
- Lives in Bali
Information :
- Company : Coastal Grand Villas
- Position : Night Guest Relations Officer
- Location : Badung
- Country : ID
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Post Date : 2025-05-18 | Expired Date : 2025-06-17