Quality Assurance Assistant Manager - F&B (Restaurants)

We are seeking a highly experienced QA/QC Assistant Manager to lead our quality and food safety systems across a growing network of Central Kitchen and multi-outlet restaurant operations. The ideal candidate has a strong track record from world-class F&B brands and is capable of building robust systems to ensure top-tier hygiene, compliance, and customer satisfaction at scale.

Key Responsibilities:

• Develop, implement and monitor Quality Assurance System following GMP and HACCP standards from farm to table

• Plan and manage internal and external audits to maintain compliance with regulatory and brand standards

• Conduct regular audits on food vendors (existing and new) to ensure hygiene and quality standards are met

• Design and enforce SOPs across central kitchen and front-line operations to ensure operational consistency

• Organize third-party laboratory testing programs for food safety validation

• Investigate quality issues and customer complaints; implement root cause analysis, corrective and preventive actions

• Collaborate with operations, R&D, procurement, and training teams to drive continuous improvement

• Maintain thorough records of food safety audits, reports, and regulatory documentation

• Lead cross-functional quality improvement initiatives and action plans

• Build and monitor performance of the QA and QC teams and establish KPIs

Qualifications:

• 5+ years of experience in QA/QC roles in the F&B/QSR industry, preferably with international brands

• Strong understanding of HACCP, GMP, ISO 22000, and relevant food safety standards

• Excellent leadership, communication, and analytical skills

• Ability to build systems from scratch and scale them across multiple units

Information :

• Company : Krakatau Karya Abadi
• Position : Quality Assurance Assistant Manager - F&B (Restaurants)
• Location : Surabaya
• Country : ID