Security Duty Manager

Offer ID: 72390Job: Support Functions / OtherContract type: Security Duty ManagerSchedule: Full-TimeCountry: United KingdomEquans is looking for a Security Duty Manager to join our team in Queen Elizabeth Hospital, Birmingham, B15 2WB on a permanent basis. This is a full time position working 42 hours per week. On offer is a salary of £34,425.00 per annum and benefits package.Shift Pattern: 12hrs shift. 2 days 07:00-19:00hrs - 2nights 19:00-07:00hrs, 4 off.What will you deliver?To be single point of physical face to face contact via customer service interface with Equans , NHS Trust, sub contractors, Police and emergency services. The SDM department will provide Equans management representation 24/7 focusing on out of hours.To deploy to any major issue, task or escalated incident needing Equans management involvementTo maintain first point of contact for Equans involving initial and out of hours facilities issuesAct as shift security manager on respective teams and manage the day to day security operation (must be dual badge SIA CCTV and Security licence)Supervise control room operations as per Assignment instructions, LOPs and BS 7958:2009Assist in the Management, Supervision and liaison with the Helpdesk out of hoursTo escalate / deescalate major incidents or situations under Equans guidanceTo monitor the operation and conformity of Equans Sub contractors on siteTo co operate with West Midlands Police and / or any other authoritiesAssist in the promotion of Trust policiesCarry out necessary security tasks, both planned and reactive.Ensure that all procedural security requirements are met, if not exceeded, regarding the client’s assets and occupants on site.Security provision including H&S, Fire Precautions and First Aid.To operate the CCTV system if necessary and report any faults in the prescribed format (procedural).To produce regular update reports to the Security Manager / Operations Manager on the function and related issues.RequirementsEssential:

• SIA CCTV & Security Guarding certification / badges
• Level 2 Physical Intervention
• Understanding and awareness of Health and Safety at work
• In possession of/ working towards Level 3 Front Line Management qualification
• Must have the ability to communicate courteously with a high level of customer service skills. An awareness and sensitivity to specific needs regarding a healthcare environment
• People interaction skills. Must possess ability to operate flexibly to adapt to changing circumstances sometimes working under pressure prioritising busy workloads
• Respectful, Trustworthy and dependable
• An outgoing, resilient, confident professionally sensitive and mature nature
• A reliable and conscientious approach to work
• Working in a large team
• Experience in dealing with public focussing on high customer service skills
• Managing / supervising staff

Preferred

• Strong communication and interpersonal skills.
• Knowledge of security procedures and protocols
• Ability to remain calm and composed in stressful situations.
• Additional training in security or related fields is a plus.
• Display customer-focused behaviour
• Demonstrate respect, flexibility, and confidence.
• Awareness of healthcare environment sensitivities.
• Making a difference by contributing to the safety and well-being of patients and staff.

If you are committed to excellence in security and customer service, we encourage you to apply for the position of Security Officer at Queen Elizabeth Hospital. Join us in our mission to provide exceptional care in a safe and secure environment.Benefits

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to X1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Opportunities for career advancement and professional development.
• Supportive work environment with a focus on teamwork and collaboration.

Who are we?In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.Our ambition At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.Whats next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.

Information :

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