Senior Data Analyst (Risk and Collection)

Job Summary

We are seeking a Senior Data Analyst focusing on Collection department to enhance the efficiency and transparency of our collection processes, agent productivity, and vendor-managed collections. This role is responsible for analyzing delinquency trends, tracking agent activities, and optimizing collection strategies—without requiring additional system investments at this stage.

Job Descriptions:

1. Collection Data Analysis & Performance Tracking

• Generate comprehensive reports on collection activities, recovery rates, and aged debt to support management decisions.

• Develop manual tracking systems to log agent activity and improve operational visibility.

• Conduct deep analysis of collection data to identify trends, inefficiencies, and opportunities for process improvements.

• Provide insights on delinquency trends, payment behaviors, and overall collection effectiveness.

• Create structured reports and dashboards to assist management in data-driven decision-making.

2. Collection Strategy Optimization

• Evaluate and optimize collection processes to improve efficiency and maximize recovery rates.

• Assess the effectiveness of different contact strategies, follow-up cadences, and segmentation approaches.

• Identify gaps in early delinquency intervention and propose solutions to enhance recoveries.

• Recommend enhancements to policies, procedures, and technologies to minimize delinquencies.

• Collaborate with risk and operations teams to refine collection policies based on data-driven insights.

3. Vendor Management & Oversight

• Establish visibility over third-party collection agents, ensuring full accountability beyond performance results.

• Develop a framework for tracking and assessing vendor-managed agents activities.

• Analyze vendor effectiveness, compliance, and efficiency, providing recommendations for improvement.

• Coordinate with external collection agencies or vendors to optimize recovery processes while ensuring compliance with company policies.

• Align collection strategies with internal business objectives to enhance overall efficiency.

Requirements:

• Bachelors degree in Finance, Business Administration, Economics, Statistics, Data Science, or a related field.

• Minimum of 4-7 years in collections, credit risk management, or data analytics within fintech, banking, or financial services.

• Proficiency in Excel (pivot tables, advanced formulas) for data manipulation and reporting.

• Experience with SQL, Power BI, Tableau, or other data visualization tools for generating reports and insights.

• Familiarity with banking-specific CRM systems or other customer relationship management tools.

• Experience analyzing large datasets to track payment trends, collections performance, and customer behaviors.

• Strong communication skills for preparing reports and coordinating with stakeholders.

• Strong analytical and problem-solving skills to identify inefficiencies and recommend improvements.

• Ability to manage multiple cases, prioritize tasks, and meet reporting deadlines.

Information :

• Company : SamaKita
• Position : Senior Data Analyst (Risk and Collection)
• Location : Jakarta Selatan
• Country : ID