Tele Quality Assurance Specialist

Job Descriptions:

• Responsible for checking the quality of the Agent in conducting tele in accordance with applicable standard procedures.

• Informing the findings of defect Agents in conducting tele to be followed up on the improvement process.

• Recommending development programs to improve the ability of each Agent in accordance with the established strategy.

Job Requirements:

• Minimum bachelors degree in all major.

• Minimum 1 year experience in Quality Assurance or SPV/Head Tele Marketing/Collection position; or a minimum of 3 years experience in Tele Staff position.

• Have a good communication, negotiation, analytical, creative, fast & flexible learner, good under pressure, and detail oriented.

• Have a good public speaking, training/mentoring/coaching skills.

• Familiar with Ms. Office and Google Workspaces.

• Understanding the business processes of a finance company is a plus.

• Willing to be placed at Medan, North Sumatera.

Information :

• Company : WOM Finance
• Position : Tele Quality Assurance Specialist
• Location : Medan
• Country : ID