Customer Loyalty Experience Officer

Job Description:

Execute customer loyalty programs to enhance customer retention, satisfaction, and engagement, supporting business growth and strengthening long-term relationships with customers.

Responsibilities:

• Loyalty Program Development: Design and implement innovative customer loyalty programs to improve customer retention, satisfaction, and brand engagement.
• Data Analysis: Analyze customer data to better understand behavior, preferences, and needs, using insights to optimize loyalty strategies and enhance customer experience.
• Customer Engagement: Develop and implement customer engagement initiatives to foster stronger connections and improve overall customer experience.
• Customer Journey Assessment: Assess various aspects of the customer journey, from initial contact to point of sale, and provide actionable feedback to enhance overall customer satisfaction and drive business improvements.

Qualifications:

• Bachelors degree in Business, Marketing, or a related field.
• 1-3 years of experience in loyalty program management, customer engagement, or a related area.
• Strong analytical skills with the ability to derive actionable insights from customer data.
• Excellent communication and interpersonal skills.
• Creative, customer-focused, and able to work independently or in a team environment.

Information :

• Company : Modena
• Position : Customer Loyalty Experience Officer
• Location : Jakarta Selatan
• Country : ID