Operations Supervisor

Job Description

• Supervise daily operations of assigned coffee shop outlets to ensure consistent implementation of SOPs, service standards, and product quality.

• Conduct routine outlet visits to evaluate cleanliness, team performance, customer experience, and operational readiness.

• Train and onboard new baristas and crew members according to company standards and operational procedures.

• Assist the Operations Manager in new store openings, including staffing plans, pre-opening training, operational setup, and documentation.

• Support the implementation of improvement projects such as layout standardization, operational system upgrades, and process optimization.

• Monitor stock levels of raw materials and operational supplies across outlets, coordinating with related teams to ensure daily readiness.

• Develop and maintain strong relationships with new and existing customers to support revenue growth and enhance customer loyalty.

Qualification

• Minimum 2 years of experience as a Store Leader or at least 1 year of experience as an Operations Supervisor in a coffeeshop or restaurant.

• Strong understanding of outlet operations, team management, and service quality.

• Excellent coordination and communication skills to manage multiple teams across outlets.

• Strong analytical skills with the ability to interpret sales data and identify areas for improvement.

• Willing to travel for routine outlet visits and new store openings.

🕒 Work Schedule: 6 working days per week with 1 day off.

Information :

• Company : PT. EoS Maju Bersama
• Position : Operations Supervisor
• Location : Jakarta Barat
• Country : ID