Quality Manager at JW Marriott

Job Description:

Latest job information from JW Marriott for the position of Quality Manager. If the Quality Manager vacancy in Jawa matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at JW Marriott for the position of Quality Manager below matches your qualifications.

Job Title

Quality Manager

Location

JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950

Job Summary

Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.

Candidate Profile Education And Experience

• 2‑year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• OR 4‑year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Essential Experience

• Experience and/or knowledge of hotel business.
• Ability to understand quality management practices and teach to others.
• Ability to understand data collection methods.
• Knowledge of budget preparation and cost control.
• Working knowledge of statistical measurement tools.
• Effective presentation skills.
• Detail orientation and analytical capability.

Desirable Experience

• Operations background – depending on hotel facilities, a rooms or F&B background may be preferred.
• Previous training in guest relations.
• Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.
• Experience/trained in Six Sigma or TQM.

Core Work Activities Managing Quality Assurance Goals

• Attend daily executive committee meetings to give real‑time updates on hotel performance, address guest incidences and attend monthly department meetings to enhance quality training.
• Present and share weekly analysis on defect trends, guest feedback and provide recommendations on focus areas.
• Coordinate a weekly quality meeting focusing on guest voice, top incidents, and business standard audits.
• Record, track, and communicate the progress of quality‑related activities in the hotel to executive committee members, managers, associates, and the corporate office.
• Facilitate problem‑solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.
• Facilitate process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.
• Immerse in operations to better understand issues/defects faced on the ground.
• Drive several initiatives for business standard audits and guest voice.
• Conduct monthly audit to verify compliance with company and brand standards.
• Make and execute the necessary decisions to keep property moving forward toward achievement of goals.
• Direct property quality efforts to address critical customer requirements.
• Complete other reasonable duties as requested by leadership.

Executing Quality Training Programs

• Partner with Learning & Development (L&D) to train executive committee members and managers on problem‑solving, process improvement, and strategic planning techniques.
• Develop specific training designed to improve service performance.
• Drive brand values and philosophy in all training and development activities.
• Partner with L&D team to verify transfer of learning in the hotel/classroom takes place.
• Identify performance gaps and work with managers to develop and implement appropriate training to improve performance.
• Partner with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.

Managing Quality Tools

• Verify that management practices at all levels are aligned with quality tools.
• Verify the tools for continuous improvements are in place and being utilized.
• Use data collection methods to identify, compile, display, track, and analyze defect trends.

Managing The Guest Experience

• Review guest feedback with leadership team and verify appropriate corrective action is taken.
• Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Stay visible and interface with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
• Support operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).

Equal Employment Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh‑so‑familiar all around the globe. With the name that is synonymous with hospitality worldwide, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Job Info:

• Company: JW Marriott
• Position: Quality Manager
• Work Location: Jawa
• Country: ID

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Quality Manager at the office Jawa above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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