AIRPORT OPERATIONAL STAFF MANADO (CONTRACT)

JOB DESCRIPTION

- Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

- Assist with communication to designated airline baggage claim desk if there is any lost luggage

- Manage daily sales support activities, ensuring high responsiveness to customer inquiries, requests, and orders to ensure customer satisfaction, retention, and team productivity

- Handle and resolve customers complaints in a timely manner

- Assist passengers with all enquiries, including lost or delayed baggage

- Report and coordinate any issue related with the passengers, luggage, etc. to higher officials

- Communicate and coordinate with internal departments

- Assist others dissimilar duties ordered by Supervisor or Manager

QUALIFICATION

- Candidate must be possess at least Diploma, preferably from Tourism or Civil Aviation major. Fresh Graduate(s) are welcome.

- Willing to be posted in Sam Ratulangi International Airport, Manado and working in Aviation field.

- Required language: English and Mandarin (writing, reading, listening and speaking). HSK 4 or more is a PLUS.

- Able to work under pressure and willing to flexible in terms of scheduling or overtime.

- Strong customer service skills, cooperative attitude, able to multi-task & working detail oriented.

Fast learning and have a high responsibility sense.

Information :

• Company : China Southern Airlines
• Position : AIRPORT OPERATIONAL STAFF MANADO (CONTRACT)
• Location : Manado
• Country : ID