Branch Manager (Travel)

Requirements:

• Bachelors degree in tourism, hospitality management, or a related field (preferred).

• Proven experience as a Tour Manager or in a similar role, with expertise international markets specialized in Eourope or Asia region.

• Excellent interpersonal and communication skills.

• Strong negotiation and persuasion abilities.

• In-depth knowledge of popular tourist destinations, attractions, and travel logistics.

• Familiarity with travel booking systems (OTA) and software.

• Exceptional customer service skills and a customer-centric approach.

• Ability to work in a target-driven environment.

• Strong organizational and time management skills.

• Proficiency in using standard office software (MS Word, Excel, PowerPoint).

• Flexibility to work irregular hours, including evenings and weekends, as per client needs.

Job Description :

• Lead and manage daily branch operations to ensure efficiency and compliance with company standards.

• Design, develop, and promote attractive travel packages for domestic and international markets, including FIT, groups, and corporate clients.

• Build and maintain strong relationships with airlines, hotels, transportation providers, and local/international partners.

• Achieve branch sales and revenue targets by implementing effective sales and marketing strategies.

• Guide, train, and motivate branch staff to deliver excellent performance and service.

• Ensure high customer satisfaction by addressing and resolving complex client issues promptly and professionally.

• Monitor branch budgets, expenses, and administrative tasks with accuracy and timeliness.

• Conduct market research and analyze trends to create competitive and relevant travel products.

• Handle escalated customer complaints and special requests effectively.

Information :

• Company : Fiwi Lestari International
• Position : Branch Manager (Travel)
• Location : Jakarta
• Country : ID