CENTER MANAGER

CENTER MANAGER - WonderMind

As Center Manager, you are responsible for the centers day-to-day operational activities. You are responsible for a centers staff, customer, and business performance. You are expected to lead center revenue performance, support day-to-day center operations, and manage center teams.

Key Responsibilities :

• Engage with customers actively and personally and create an environment in which all staff treat our customers respectfully, like they are your first or last.

• Identify new ways to deliver the best customer service; take care of customer complaints and turn unhappy or angry customers into our advocate.

• Responsible to the achievement of Centers revenue by leading the team through various customer acquisition channels, including referral and retention of current students.

• Monitor the center performance through verification and analysis of sales reports and student satisfaction reports, make sure the center follows all learning center processes, policies, and procedures.

• Lead the Sales, Service and Academic team in acquiring new students, maintaining the number of students and ensuring memorable learning experience throughout the study period.

• Come up with ideas and feedback in order to make things better, that help improve the business continuously.

• Ensure a safe, clean, delightful working and learning environment for staff and students; in a nutshell, run and grow a meaningful business with sound financial results, through people and service.

Qualifications :

1. Hold a degree or higher qualification, overseas study or working experience is desirable.

2. 3+ year work experience with exposure to managerial or people development positions in a fast-paced growth environment. Had independently handled overall management and experienced work with people from different cultures.

3. Have a proven track record in team leadership and management, proven track record in hiring, training, developing staff, and retaining star performers.

4. Result driven, have a strong sales background, have a proven record of achieving sales, and/or service targets.

5. Can communicate effectively in English in a multicultural environment.

6. Excellent interpersonal skills and communication skills.

7. Self-motivated and comfortable working under pressure while maintaining a positive spirit.

8. Are flexible to work Saturdays and Sundays due to the nature of our business.

9. Placements : Puri Indah, Tanjung Duren, Gading Serpong (West Jakarta - Tangerang)

Information :

• Company : PT Ceria Belajar Edukasi Indonesia
• Position : CENTER MANAGER
• Location : Jakarta Barat
• Country : ID