Claim Associate

Summary of The Job

Claims Associate is responsible for handling all product claims for the Qoala Gadget Protections. They will be responsible for the end-to-end claim process, from the initial notification to the final approval by the insurance company.

Responsibilities:

1. Handle all incoming claims for Qoala Gadget Protections

2. Handling claims from the initial notification until it is first recommendation (Approved or Rejected)

3. The said claim handling can be in the form of : 

1. First assessment claim according to the chronology & evidence

2. Reconciliation invoice from Service Centre & Vendor

3. Submit payment request to treasury via Paper.id (treasury payment tools)

4. Monitor the claim process from start to finish

5. Checking salvage & completeness before report to insurance

6. Daily checking follow up from business team

7. Assist to training dashboard new service centre

4. Always coordinate in all activities with Claims Manager Qoala and Claims Head Qoala

Requirements:

• Have minimum 2-4 years experience in the same field

• Have experience handling travel claims and logistics is a plus

• Knowledge of requirements management and/or prototyping (Jira)

• Ability to identify priorities in work assignments and make multiple decisions per day.

• Conducts themselves by example adapting positively to support change initiatives

• Have Honest, cooperative & able to work hard in a team or individually

• Prior experience as an insurance company broker is preferred.

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Information :

• Company : Qoala
• Position : Claim Associate
• Location : Jakarta
• Country : ID