Client Experience Associate Manager

PT ALTO Network | Jakarta | ID
COMPANY DESCRIPTION

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.

DESIGNATION : Client Experience Associate Manager RESPONSIBILITIES

Lead Transaction Specialist Team to be able to provide performance statistic, balancing distribution task, ensure all TO is well documented, monitor task escalation response related to incident/service request/transaction finding ticket

QUALIFICATIONS

Key Responsibilities

  • Ensure team members have individual performance plans
  • Monitor team performance and conduct regular appraisals/mentoring/coaching
  • Manage training and development team members
  • Ensure team members understand customer (internal & external) needs and deliver the expected outcomes
  • Regularly review work processes for areas of improvement
  • Monitor and ensure team members deliverables
  • Monitor and report on progress towards achievement of plans and strategies
  • Identify any obstacles and challenges in fieldwork and escalate to Senior SO Manager
  • Develop and maintain collaborative relationships with other divisions
  • Establish and maintain active and constructive relationships within Transaction Specialist Team
  • Risk/Findings audit to be fulfilled
  • Ensure staff are informed and trained to support good corporate governance in their specific areas of work.

Knowledege

  • General IT Knowledge
  • Payment Message Standard Messaging (ISO 8583/ ISO 20022)
  • REST API
  • TCP/IP
  • Online Transaction
  • Switching Operation Process

Non Technical

  • Business English
  • Complaint Handling
  • Switching Application
  • Testing Operation
  • Advance Mirosoft Excel
  • Leadership & Communication
  • Reporting
  • Analytical Skill & Critical Thinking

Technical

  • Basic Network Command
  • Data Query SQL
  • Basic Database
  • Technical Specification Coding/Syntax
OTHER INFORMATION
  • Proven experience in Service Desk Analyst, Business Analyst, Operation or similar position at least 5 years experience.
  • Proven experience as Team Leader/Supervisor at least 2 years experience.
  • Bachelor degree in Information Technology/Information System

Information :

  • Company : PT ALTO Network
  • Position : Client Experience Associate Manager
  • Location : Jakarta
  • Country : ID
Next Process

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Post Date : 2025-04-08 | Expired Date : 2025-05-08

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