Customer Care Staff

URGENTLY NEEDED

JOB REQUIREMENTS

1. The candidate must possess at least an S1 degree in any field.
2. Required languages: Bahasa Indonesia and English.
3. Strong phone contact handling skills and active listening.
4. Customer-oriented with the ability to adapt and respond to different types of characters.
5. Analytical and logical thought process with meticulous attention to detail.
6. High standard of personal integrity, discretion, and tact, maintaining confidentiality.
7. Ability to work as part of a team.
8. Expertise in computer skills (proficiency in Ms. Excel).
9. At least 1 year of working experience in a related field is required for this position.
10. Willingness to be placed in any RockStar Academy location.

JOB DESCRIPTION

1. Manage large volumes of outgoing and incoming phone calls.
2. Respond to incoming customer emails.
3. Conduct various customer surveys.
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
5. Keep records of customer interactions, process customer accounts, and file documents.
6. Maintain a positive, empathetic, and professional attitude toward customers at all times.
7. Collect prompt and accurate feedback from customers.
8. Maintain solid customer relationships by handling questions and concerns with speed and professionalism.
9. Follow communication procedures, guidelines, and policies.
10. Send daily and monthly reports to the direct superior.

Information :

• Company : I Like Gym Indonesia
• Position : Customer Care Staff
• Location : Jakarta
• Country : ID