Customer Service - Operations (Yogyakarta)

Shopee | Yogyakarta | ID

Requirements:

  • Minimum diploma or bachelors degree from any major

  • Preferably has 1 - 2 years of experience in Customer Service area

  • Strong interpersonal communication skills, detail-oriented person, and good organizational skills

  • Willing to work in shifts and has a big interest working in an e-commerce company

  • Placement is in Yogyakarta for 3 - 6 months contract based

Job Description:

  • Handle CS end-to-end process, including complaints and inquiries from sellers and buyers through calls, email, and Live Chat

  • Manage and resolve customer-related issues and escalations

  • Be the voice of customers to provide feedback to the company

  • Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives


Information :

  • Company : Shopee
  • Position : Customer Service - Operations (Yogyakarta)
  • Location : Yogyakarta
  • Country : ID
Next Process

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Post Date : 2025-08-01 | Expired Date : 2025-08-31

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