Customer Service Support Coordinator (English Speaker)

Job Overview:

We are seeking a Customer Service Support Coordinator with strong English communication skills to provide high-quality support to our consumers and partners. The ideal candidate will be responsible for managing inquiries, resolving disputes, and ensuring a seamless customer experience.

Key Responsibilities:

• Assist consumers and partners in using our products effectively.
• Handle service inquiries and disputes in a professional and timely manner.
• Monitor and respond to various communication channels (call center, social media, web inquiries, etc.).
• Gather feedback from consumers and partners, analyze issues, and report to the supervisor.
• Perform administrative tasks related to partner accounts (credit top-up, information updates, etc.).
• Support additional business initiatives, including market research and service quality audits.

Qualifications & Requirements:

• Minimum D3 in any major with a GPA of 2.75 or higher.
• Open to fresh graduates; maximum 2 years of experience in a similar role.
• Willing to work on a 24/7 shifting schedule.
• Excellent communication skills in both Bahasa Indonesia and English (fluency required, interview in English).
• Strong sense of empathy, problem-solving ability, and a professional demeanor.
• Ability to maintain a friendly and engaging tone (smiling voice).
• Strong analytical skills and attention to detail.
• Typing speed of 50 WPM with 90% accuracy.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with chat support platforms such as Messenger.
• Fully vaccinated (minimum 2 doses).

Jenis Pekerjaan: KontrakPanjang kontrak: 12 bulan

Pendidikan:

• D1-D4 (Diwajibkan)

Bahasa:

• Inggris (Diwajibkan)

Lisensi/Sertifikasi:

• TOEFL (Diwajibkan)

Tanggal Mulai yang Diharapkan: 01/04/2025

Information :

• Company : Career SIMGROUP
• Position : Customer Service Support Coordinator (English Speaker)
• Location : Jakarta
• Country : ID