Donor Value Maximization Assistant - Telemarketing

Key Responsibilities:

A.  Donor Value Maximization (75%)

·      Conduct outbound calls to existing and lapsed donors to:

·      Encourage increased monthly donation amounts (donor upgrade).

·      Convert one-time donors into regular monthly supporters.

·      Reactivate lapsed or inactive donors.

·      Extending donor commitment periods (proactive).

·      Communicate program impact and stories effectively to enhance emotional connection with donors.

·      Follow structured scripts and donor engagement frameworks while allowing flexibility for personalized conversations.

·      Record all donor interactions and outcomes accurately in the CRM system.

·      Monitor call performance and contribute to weekly reporting on upgrade rate, retention, reactivation, and call quality.

·      Collaborate with the donor care and data teams to ensure correct donor segmentation and targeted outreach.

·      Escalate donor concerns, feedback, or complex issues to the appropriate internal team promptly.

·      Support ongoing improvement of calling scripts, donor journey flows, and telemarketing strategies.

·      Ensure all donor engagements comply with companys ethical standards, data privacy policies, and child safeguarding guidelines.

B.  Donor Care Support (25%)

·      Respond to inbound donor inquiries via phone or follow-up calls, including questions about donation status, payment issues, or program information.

·      Assist with updating donor data (e.g., contact details, payment methods) as needed.

Handle donor concerns with professionalism and empathy, escalating complex issues to the appropriate team.

Additional Requirement

All

22 - 30 [yo]

3.00

Charity / Social Services / Non-Profit Organisation

Information :

• Company : Elabram
• Position : Donor Value Maximization Assistant - Telemarketing
• Location : Jakarta
• Country : ID