Driver Management Area Lead - SPX Express (Kota Depok, Jawa Barat)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Managing driver schedule compliance
• Ensure availability of driver as the target of driver roster
• Enhance driver knowledge, skills and behavior through Driver Training, Evaluation, Coaching & Performance Improvement initiatives
• Provide Continuous Problem Solving to Identify issues, solve and prevention  
• Responsible to achieve Driver Scorecard KPI  
• Standardize & Develop DM Supervisor knowledge, skill and capabilities
• Conduct regular daily, weekly & Monthly Performance Review to ensure Scorecard KPI achieved
• Collaboration with other function to execute Project related Optimization & Expansion  

Requirements:

• Have 5 to 10 years of experience in the transport, logistics, and driver management sector, with most recent position held at a managerial level would be an advantage
• A minimum of a diploma degree is required
• Must be willing to travel for business purposes.

Information :

• Company : Shopee
• Position : Driver Management Area Lead - SPX Express (Kota Depok, Jawa Barat)
• Location : Jakarta
• Country : ID