Duty Manager

Job Description

• Oversee lobby operations to ensure guests needs are promptly and efficiently met.

• Provide ongoing general management support throughout the hotel by monitoring guest satisfaction, service standards, security, employee activities, and physical defects, with a primary focus on front office operations.

• Coordinates with all relevant operations departments to ensure the proper functioning of the front office, including addressing room defects and maintaining room cleanliness.

• Ensure that departmental standard, policies, and procedures are maintained.

• Lead a team in addressing guest complaints and special requests, ensuring corrective actions are taken to achieve complete guest satisfaction.

• Update incident report for any critical incident including staff or guest injuries and damage to hotel property.

• Promptly, efficiently, and courteously address guests inquiries, problems, and complaints to ensure their satisfaction and uphold the hotels interests.

• Ensure that the Front Office and public areas are clean, orderly, and that all operating equipment is in good working condition.

• Ensure and maintain the neat appearance of all Front Office team members.

• Participate in companys sustainability effort for the environment and being an inclusive employer.

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.

• Minimum 4 years related experience in a full-service hotel or mid-range hotel.

• Commitment to work rotating shift and any day, including weekends and public holidays.

• Great communication skills, ability to interact with guests, employees and third parties

• High attention to details.

• Ability to multi-task and work efficiently in a fast-paced environment.

*This role is for 2 properties - Novotel Singapore on Kitchener (nearest MRT: Farrer Park) & Mercure ICON Singapore City Centre (nearest MRT: Chinatown).

Information :

• Company : Worldwide Hotels Management (V) Pte Ltd
• Position : Duty Manager
• Location : Singapore
• Country : ID