Freelance Reservation Officer (FIT)

Happy Trails! Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. And we have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo.

We are looking for a dynamic and resourceful FREELANCE RESERVATION OFFICER to join our growing and expanding company.

Profile

• Minimum of 1 year of experience in Inbound Tour Operator or related fields. Fresh graduates are welcome to apply.
• Good command of English both written and spoken.
• Tech savvy with high understanding of computer programs (such as Ms Office, Excel)
• Strong attention to detail and accuracy in handling reservation information.
• Ability to prioritize, and work effectively in a fast-paced environment.
• A positive attitude, self-motivated and result-driven, able to work alone or as part of a team.
• Strong problem-solving abilities, good communication and customer service skills.
• Located in Denpasar, Bali (Full-time office-based position).

What youll be doing:

As Freelancer Reservation Officer, you will be responsible for managing daily reservations, ensuring bookings are accurately recorded and confirmed within established deadlines. Key tasks including, but not limited to:

• Ensure all accommodation reservations are accurately entered and updated in the internal reservation system.
• Handle all reservation-related tasks, including modifications and cancellations, following company policies and guidelines.
• Collaborate with internal teams to ensure smooth execution of the bookings, maintaining the highest service standards.
• Coordinate with suppliers for timely confirmations, availability, and special requests.
• Maintain a clear filing system for emails related to bookings, suppliers, and internal communications.
• Assist with specific tasks or projects as assigned by the HOD/Management, ensuring deadlines and quality standards are met.
• Maintain good relations and effective communications with tour operators, customers, and suppliers.

Benefits:

At Happy Trails! Asia, we embrace a ‘people first philosophy, fostering an exceptional company culture.

You will enjoy:

• A vibrant, engaging, and genuinely friendly multicultural team that is cooperative, supportive.
• An inspiring work atmosphere that encourages collaboration and personal growth.
• Opportunities to connect with diverse colleagues in a positive and dynamic environment.
• Development opportunities with coaching/mentoring, online courses, product training, joining project teams and so much more.
• 12 days annual leave increasing to 19 days.
• Competitive company salary & benefits package.
• BPJS Kesehatan, BPJS Ketenagakerjaan.
• Company events/outings.
• All taxes are covered.
• And more.

Location (WFO): Jl. By Pass Ngurah Rai, 195 PO. Box 3087 Sanur, Denpasar 80227 Bali, Indonesia.

**We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Good Luck!

Job Type: TemporaryContract length: 3 months

Application Question(s):

• Do you still one month notice period?
• How much is your current salary?
• How much is your expected salary?

Experience:

• Reservation: 1 year (Preferred)
• Inbound Tour Operator: 1 year (Preferred)
• Familiar domestic destination: 1 year (Preferred)

Application Deadline: 05/16/2025Expected Start Date: 05/19/2025

Information :

• Company : Happy Trails! Asia
• Position : Freelance Reservation Officer (FIT)
• Location : Denpasar
• Country : ID