Guest Relations Executive

Job Description

• Assist department with daily property activities and promotions.
• Encourage and assist guest to perform mobile check in and check out in the hotel.
• Perform role as Front Office Executive and assist guest check in, check out and handling guest enquiries.
• Perform role as a Concierge and advise guest or resident with accurate tourist information.
• Manage and resolve guest complaints and feedback.
• To communicate and coordinate daily affairs with all departments, staff and Managers.
• Check, follow up and coordinate daily affairs.
• Assist Guest Service Manager and department to comply with Front Office policies and procedures.
• Anticipating guest needs and requests, and creating memorable experiences through.
• Any other ad-hoc duties assigned by Guest Service Manager or higher management.

Job Requirements

• At least Diploma in related hospitality / customer service discipline or above.
• Knowledge and familiar to Property Fire safety and emergency procedures.
• At least 1 year of working experience in customer service in hotel environment.
• Good communicator and and possess interpersonal skills.
• Proficient in Microsoft Office.
• 5 days work week (inclusive of weekends and public holidays) and willing to work 9 hours day scheduled shift.

Information :

• Company : Worldwide Hotels Management (V) Pte Ltd
• Position : Guest Relations Executive
• Location : Singapore
• Country : ID