Guest Service Agent

Key Responsibilities:1. Guest Engagement:

• Welcome guests warmly upon arrival and ensure a smooth check-in process.
• Act as the main point of contact for guests throughout their stay.
• Proactively offer assistance and respond to guest inquiries and complaints promptly and professionally.
• Maintain an in-depth knowledge of StayZINs services, facilities, and local attractions to make recommendations.

2. Operational Excellence:

• Oversee daily guest-related operations, including room readiness, cleanliness, and amenities.
• Ensure proper coordination with housekeeping, maintenance, and other departments for timely issue resolution.
• Manage guest check-outs and process billing accurately.
• Regularly update the guest management system with relevant information and feedback.

3. Promotion & Upselling:

• Introduce guests to StayZINs offerings, such as in-house dining, spa services, and events.
• Actively promote upgrades and packages that enhance the guest experience.
• Collaborate with the marketing team to implement guest promotions and loyalty programs.

4. Feedback & Improvement:

• Gather guest feedback through direct interaction or surveys to improve StayZIN services.
• Share insights with management for operational and experiential improvements.

5. Compliance & Safety:

• Ensure compliance with StayZINs policies and procedures.
• Maintain a safe and welcoming environment for all guests and staff.

Requirements:Qualifications:

• Diploma or bachelors degree in Hospitality, Tourism, or a related field.
• At least 1 year of experience in guest-facing roles, preferably in a boutique hotel or lifestyle resort.

Skills:

• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities and a proactive mindset.
• Ability to multitask and stay calm under pressure.
• Fluency in English; additional languages are an advantage.

Jenis Pekerjaan: KontrakPanjang kontrak: 12 bulan

Information :

• Company : ZIN Canggu Resort & Villas
• Position : Guest Service Agent
• Location : Badung
• Country : ID