Guest Services Officer (Bell Services)

Job Description

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.

• Assist in the loading and unloading of guests luggage (upon guests arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.

• Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.

•  Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.

• Deliver guests correspondence and packages to rooms or wherever designated.

• Ensure the workplace is clean and well maintained at all times.

• Escort guests to their rooms, explaining the facilities of the hotel etc.

• Assist in driveway as required.

• To report on any loss and found item.

• Any other duties within reasonable scope as assigned.

• Participate in companys sustainability effort for the environment and being an inclusive employer.

Job Requirements

• Prior experience in guest service and support operations would be an added advantage although training will be provided.

• Ability to converse in basic English for interaction with guests / understanding guests needs & request.

• Able to maintain a friendly and positive demeanor.

•  A team player with the ability to work with minimum supervision.

• Able to perform 9 or 12 hours shift duties and able to work on weekend and during public holidays.

• Able to adhere to standard operating procedures / policies on workplace safety. 

Information :

• Company : Worldwide Hotels Management (V) Pte Ltd
• Position : Guest Services Officer (Bell Services)
• Location : Singapore
• Country : ID