Marketing Operations
Job Description
- Assist on CRM Operations
- Content & KV Ideation
- Create product’s monthly CRM content & KV ideation & brief related team
- Setup of Vouchers, PN/WA and Robocall
- Create and distribute promotional vouchers.
- Set up Push Notifications (PN), WhatsApp (WA) and Robocall campaigns.
- Monitoring of CRM Activity Delivery
- Track the performance and delivery of CRM campaigns.
- Ensure timely and accurate delivery of CRM communications.
- Monitor the effectiveness of campaigns.
- Reporting of BAU CRM Performance
- Weekly/Monthly Reports
- Generate regular reports on Business As Usual (BAU) CRM activities.
- Analyze key performance metrics and identify trends.
- Performance Analysis
- Evaluate the success of CRM campaigns.
- Provide insights and recommendations for improvement.
- Work closely with the relevant teams (marketing, BD, product, etc). Conduct A/B tests to optimize CRM campaigns and improve conversion rates.
- Project Management
- Assist on Improvement Project
- Assist and gather feedback for initiatives coming from CRM/MKT.
- Initiates next step for the improvement initiatives
- Guide teammates and ensure each team members understand what to assist in order to complete project/reports
- Ensure that all projects comply with internal standards and best practices.
- Communicate changes/improvements to relevant teams to adjust accordingly.
- Proven experience in managing CRM operations and marketing.
- Strong analytical skills both qualitative and quantitative, with the ability to generate and interpret performance reports.
- Familiar with data driver improvements.
- Familiar with collaborating with other respective teams.
- Excellent communication and organizational skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Experience with script creations for campaign, especially through robocall, whatsapp, push notification and other media.
- Preferably understand about credit products, especially cash loan products.
Information :
- Company : Monee
- Position : Marketing Operations
- Location : Jakarta
- Country : ID
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Post Date : 2025-05-27 | Expired Date : 2025-06-26