Merchant Acquisition Executive - Banananina

Key Responsibilities

• Build and maintain strong relationships with product owners.
• Handle merchant inquiries regarding the branded resale service.
• Receive and check incoming products from owners according to company standards.
• Clearly explain marketing period, service fees, and resale terms to merchants.
• Conduct initial visual inspection of items based on the company SOP.
• Coordinate with the authentication team for product verification.
• Maintain effective and professional communication during the entire marketing period.
• Provide regular updates to merchants on the status of their listed items.
• Manage and resolve merchant feedback or complaints with empathy and clarity.
• Collect insights from merchants to help improve service quality.

Requirements

• Diploma degree (D3) or higher in Communication, Business, Management, or related field.
• Minimum 1 year of experience in customer service, retail, e-commerce, or luxury/branded product industry.
• Excellent communication skills in both Bahasa Indonesia and English.
• Strong attention to detail when handling and reviewing products.
• Familiar with digital systems and accurate data entry.
• Honest, disciplined, responsible, and committed to high integrity.
• Friendly, approachable, and customer-oriented.
• Passion for or knowledge of branded/luxury products is a strong plus.
• Able to work flexibly and thrive in a team environment.
• Willing to work on-site in Bekasi (HQ) and Jakarta (Store) per schedule.

Information :

• Company : Banananina
• Position : Merchant Acquisition Executive - Banananina
• Location : Bekasi
• Country : ID