Operations Officer (Bangladesh Office)

Job Summary:We are seeking a detail-oriented and proactive Fintech Operations Specialist to join our dynamic operations team. This role will support the seamless execution of financial technology operations while ensuring compliance with regulations and striving for operational efficiency. The ideal candidate will have a background in finance, technology, or operations and possess strong analytical and problem-solving skills.

Key Responsibilities:

• Operational Support:
• Assist in the daily operations of fintech solutions, ensuring timely and accurate processing of transactions.
• Monitor and troubleshoot operational processes, identifying areas for improvement and efficiency.
• Data Management:
• Analyze data related to transactions, user activity, and system performance to aid in decision-making.
• Maintain data integrity and accuracy, ensuring compliance with company policies and industry regulations.
• Collaboration with Teams:
• Work closely with cross-functional teams including product, engineering, compliance, and customer support to streamline operations and enhance user experience.
• Communicate effectively with internal and external stakeholders regarding operational processes and updates.
• Compliance and Risk Management:
• Stay informed of regulations and compliance standards relevant to fintech operations and ensure adherence.
• Assist in the identification and mitigation of operational risks and develop strategies to address potential issues.
• Process Improvement:
• Evaluate existing processes and recommend enhancements to improve efficiency, accuracy, and customer satisfaction.
• Participate in the development and implementation of new operational protocols and procedures.
• Technical Proficiency:
• Utilize fintech tools and software to optimize operational tasks and data analysis.
• Troubleshoot technical issues related to operations and liaise with the IT department as needed.
• Reporting and Documentation:
• Prepare regular reports on operational performance, metrics, and outcomes for management review.
• Document operational procedures and ensure they are up-to-date and accessible to relevant teams.

Qualifications:

• Bachelors degree in finance, business administration, information technology, or a related field.
• 2+ years of experience in operations, preferably in the fintech or financial services sector.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent problem-solving abilities and a proactive approach to operational challenges.
• Familiarity with financial regulations and compliance standards.
• Proficient in using operational tools, software, and data management systems.
• Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.

Job Type: Full-time

Application Question(s):

• Do you speak English?
• Are you willing to relocate to BANGLADESH?

Information :

• Company : PAYOK
• Position : Operations Officer (Bangladesh Office)
• Location : Jakarta
• Country : ID