Platform Tech Support

Job Responsibilities:

• Diagnose and troubleshoot process flow or technical issues
• Research and identify solutions of platform issues, as well as its potential impact
• Ability to analyze issues and provide accurate feedback to end users
• Track platform issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal / external teams
• Prioritize and manage several open issues at one time
• Ensure all issues are properly manage and improve for platform enhancement
• Collaborate with stakeholders and users to ensure platforms are fully functional after troubleshooting / deployment
• Maintain knowledge base of configurations, process flow and technical docs
• Developing automation scripts, alerting and tools to assist users
• Configure / develop alerting & monitoring platform to analyze performance and reliability
• Hands on platform daily operation and assist users (training / user guide docs)

Job Requirements:

• Proven work experience as a Platform Engineer, Tech Engineer, IT Tech Support, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good understanding and able to implement Frontend (ReactJs) / Backend (Java) tech stack.
• Ability to diagnose and troubleshoot technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Work experience in the FnB industry is a plus.

Information :

• Company : Ismaya Group
• Position : Platform Tech Support
• Location : Jakarta Selatan
• Country : ID