Product Implementation Support, Operational Excellence - SPX Express

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Respond and resolve any operation system (i.e Fleet Management System) troubleshooting
• Guide operation team on how to use system features
• Maintain and update system parameters setting
• Conduct Operation System training for new users
• Identify visual management opportunity to support optimization in process flow
• Conduct regular gemba to identify any operation inefficiencies

Requirements:

• A bachelors degree from Industrial Engineering, Informatics Management, or any related field
• Minimum 1-3 years of experience in Express/Logistics company
• Excellent problem-solving and analytical skills
• Good communication skills (written and verbal)
• Placement in Sunter, North Jakarta and willing to travel

Information :

• Company : Shopee
• Position : Product Implementation Support, Operational Excellence - SPX Express
• Location : Jakarta
• Country : ID