Quality Assurance (QA) Operator

Role Overview:

We are seeking a detail-oriented and proactive QA Operator to monitor live streaming sessions and ensure high-quality execution across our content operations. This role is responsible for reviewing talent pre-stream setup, observing live sessions, verifying that agency guidelines are followed, and escalating issues when necessary.

The QA Operator plays a critical role in supporting talent performance, stream quality, and viewer engagement outcomes by serving as the front line of quality control.

Key Responsibilities:

• Monitor and log live streams across platforms to ensure compliance with agency standards
• Verify that all pre-stream checklist items are completed before sessions begin and have suitable technical ability to troubleshoot issues experienced by our talent.
• Evaluate real-time stream conditions: camera setup, lighting, engagement quality, and presence of chat activity
• Identify and flag issues in real-time to the QA Specialist, including technical disruptions, rule breaches, or quality concerns
• Maintain documentation of stream performance using standardized QA scorecards
• Collaborate with Talent Management team to cross-verify talent availability and stream expectations
• Participate in post-stream review discussions to provide observations and improvement feedback
• Ensure talent adherence to marketing strategies and brand tone during streams

Skills & Qualifications:

• Experience in livestreaming moderation, or QA/content monitoring roles is a plus
• High attention to detail and ability to observe across multiple simultaneous streams
• Good technical knowledge to provide L1 support to resolve technical issues experienced prior to streaming
• Basic understanding of streaming platform functionality and stream behavior
• Strong communication and reporting skills
• Comfortable working with spreadsheets, Airtable, or QA forms
• Professionalism and discretion with sensitive or explicit content
• Able to work evenings, weekends, or flexible shifts as required
• Fluent English speaking ability

Why Join Us?

• Be part of a team that ensures quality and consistency in a high-performance streaming environment
• Learn about digital content operations and creator success frameworks
• Opportunity to grow into QA Specialist or cross-train in Talent/Content functions

Information :

• Company : Scale Talent Management
• Position : Quality Assurance (QA) Operator
• Location : Remote
• Country : ID