Senior Aftermarket Solutions Representative (Mining Industry)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar currently has an opportunity for a Senior Aftermarket Services Representative in Jakarta, Indonesia. The incumbent will be responsible to drive revenue and profitable growth for the aftermarket business (including parts, service and solutions) in line with the organizations expectations.

What You Will Do:

• Deliver the Resource Industries (mining) aftermarket business plan for the assigned territory

• Analyse and identify opportunities for growth using a data driven approach. Hands on with latest technologies to make sound business decisions from meta data.

• Develop innovative solutions in collaboration with dealers to drive profitable growth for Caterpillar, based on deep understanding of the customer requirement, market forces including competition, product and service capability

• Drive key account management strategies and principles to identify and grow customer accounts in collaboration with dealers

• Develop and help implement effective marketing strategies to drive the “Value Selling” approach at dealerships

• Optimize parts sales variance (budget) utilization within assigned budget to drive incremental top line revenue and deliver business plan with superior return on investment

• Take a leadership role in driving regular sales performance reviews with dealers and ensure implementation of corrective actions where needed

• Lead the implementation of Caterpillars strategic initiatives and drive local actions to deliver profitable growth

• Experienced with use of CRM and effective use of sales funnel management to drive sales execution

• Identify and communicate opportunities for improving aftermarket solutions sales management, marketing and operational capabilities at dealers in the mining segment

• Keep up to date with mining industry trends, changing technology and market regulations in countries covered

What You Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Strong customer focus with an ability to understand customer value drivers, organisational culture and engage at all levels of the business

• Communicates and models the criticality of customer focus as an organizational strategy.

Industry Knowledge: Sound knowledge in the mining spare parts business.

• Demonstrated experience within a mining, heavy industrial or aftermarket industry (parts products, service offerings, solution offerings)

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Uses effective decision-making approaches such as consultative, command, or consensus.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Works to achieve win-win in negotiations, rather than taking a win-lose approach.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Communicates to clients regarding expectations of all parties.

• Participates in negotiating the terms of the business relationship.

Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

• Assists in developing new geographical areas for the organizations products or services.

• Demonstrated sales, dealer development, repair options, aftermarket and/or product support experience

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.:

• Acquires and retains customers in multiple settings using value selling techniques.

• Qualifies sales prospects based on a clear understanding of customer business needs and the service companys determined ability to meet those needs.

• Solicits feedback from the customer community as a valued service provider.

Additional Info:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Indonesia which can be found through our employment website at www.caterpillar.com/careers .

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, weve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community .

Information :

• Company : Caterpillar
• Position : Senior Aftermarket Solutions Representative (Mining Industry)
• Location : Jakarta
• Country : ID