Social Media Support Staff

• Respond promptly to customer inquiries, comments, and messages across social media platforms.
• Address customer complaints, troubleshoot problems, and escalate complex cases to the appropriate teams.
• Track and respond to brand mentions, reviews, and feedback on social media to enhance customer satisfaction and brand reputation.
• Communicate consistently in the companys tone and style while providing clear, helpful, and engaging responses.

• At least a high school graduate from any major.
• Internship or 1 year experience as social media support / customer service.
• Social media savvy and strong attention to detail.
• Willing to be placed in SCBD area.

Information :

• Company : PT Finture Tech Indonesia (Finture Group)
• Position : Social Media Support Staff
• Location : Jakarta
• Country : ID