Technical Support

Qualifications: 

- Bachelors degree in Computer Science, Information Technology, or a related field. 

- Strong interest in IT infrastructure support and management. 

- Basic knowledge of networking protocols, server management, virtualization, and cloud services. 

- Excellent problem-solving skills and a willingness to learn. 

- Strong communication and interpersonal skills. 

- Ability to work independently and as part of a team. 

Responsible : 

• Network Support: 
• Assist in configuring and troubleshooting LAN/WAN networks. 
• Support network hardware maintenance such as routers, switches, firewalls, and wireless access points. 
• Monitor network performance under guidance. 
• Server Support: 
• Assist in the installation, configuration, and maintenance of Windows and Linux servers. 
• Support virtualized environments using VMware, Hyper-V, or KVM. 
• Participate in system updates, patches, and backups. Storage Support: Assist in configuring and maintaining SAN/NAS systems. 
• Help ensure data integrity and availability through backup and recovery support. 
• Security Support: 
• Assist in implementing security measures to protect IT infrastructure. 
• Monitor security incidents and vulnerabilities. 
• Support compliance with security policies and procedures. 
• Technical Support: 
• Provide technical support to end-users, resolving basic hardware and software issues. 
• Document and track support requests using a ticketing system. 
• Conduct regular system audits and generate reports under supervision. 
• Project Support: 
• Assist in IT projects from planning to implementation. 
• Collaborate with cross-functional teams to deliver projects on time and within budget.

Information :

• Company : Sapta Tunas Technology
• Position : Technical Support
• Location : Jakarta
• Country : ID