Beranda » Customer Service Lead

Customer Service Lead at OLA FIT CLUB

Posisi Customer Service Lead
Tayang 02 Apr 2026
Berakhir 02 May 2026
Perusahaan OLA FIT CLUB
Lokasi Indonesia | ID
Tipe Pekerjaan Full Time

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari OLA FIT CLUB untuk posisi Customer Service Lead. If the Customer Service Lead di Indonesia sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di OLA FIT CLUB untuk posisi Customer Service Lead di bawah ini sesuai dengan kualifikasi Anda.

Lokasi: Greater Surabaya Area (Surabaya/ Sidoarjo/ Driyorejo)

Ola Fit Club is more than just a gym.

We are a Wellness Social Club — a space where people don’t just exercise, but connect, grow, and improve their quality of life.

We believe in one simple philosophy:

“Move to Improve.”

At Ola Fit Club, we combine:

  • Fitness & training programs (gym, personal training, classes)
  • Swimming & kids development programs
  • Wellness & recovery (sport therapy)
  • Community-driven events & social experiences

Our mission is to make fitness fun, accessible, and sustainable — by building a supportive community for all ages.

We are currently expanding across multiple cities and continuously building a team of impact-driven individuals who want to grow, lead, and make a difference.

Role Overview

As a Customer Service Lead, you are not just handling customers —

you are the frontline driver of experience and sales. You are expected to take ownership of both service quality and sales performance at the front desk.

You will play a key role in:

  • Delivering excellent customer experience
  • Supporting sales conversion
  • Ensuring daily operations run smoothly

This role works closely with:

  • Sales Manager (for revenue & conversion)
  • Operation Manager (for daily execution & service standards)
Key Responsibilities1. Customer Experience & Service Quality
  • Ensure all members and guests receive excellent service
  • Handle inquiries, complaints, and follow-ups professionally
  • Maintain strong relationship with members to improve retention
2. Sales Support & Conversion
  • Assist in converting walk-in guests and inquiries into members
  • Explain products, packages, and promotions clearly
  • Follow up leads and support sales initiatives from Sales Manager
3. Daily Operations
  • Ensure front desk operations run smoothly (check-in, bookings, etc.)
  • Coordinate with internal teams (coach, admin, operations)
  • Maintain cleanliness, readiness, and service flow in the club
4. Team Coordination
  • Guide and support customer service staff (if any)
  • Ensure team follows SOP and service standards
  • Assist in training and improving team performance
5. Reporting & Accountability
  • Report performance and issues to Sales Manager & Operation Manager
  • Monitor and be accountable for key KPIs (attendance, inquiries, conversion, feedback)
Qualifications
  • Minimum 1–2 years experience in customer service / hospitality / sales
  • Strong communication and interpersonal skills
  • Comfortable with sales and target-oriented environment
  • Able to handle customers with empathy and professionalism
  • Proactive, responsible, and able to work in a fast-paced environment
  • Willing to be placed in Surabaya, Sidoarjo, or Driyorejo
What You’ll Get
  • Career growth opportunity in a fast-growing wellness Perusahaan
  • Exposure to international fitness & wellness standards
  • Personal development in communication, sales, and leadership
  • Opportunity to build your personal brand in the wellness industry
  • A positive, supportive, and energetic work environment

Additional Benefits:

  • Health allowance / support (tunjangan kesehatan)
  • Exclusive access to Ola Fit Club wellness facilities (gym, classes, and selected programs)

Send your CV to:

or

Quick apply directly through this job posting.

Learn more Tentang Kami on instagram: @olafitclub.com

Info Pekerjaan:

  • Perusahaan: OLA FIT CLUB
  • Posisi: Customer Service Lead
  • Lokasi Kerja: Indonesia
  • Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Customer Service Lead at the office Indonesia di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.

LOWONGAN KERJA INI SUDAH KADALUWARSA (Lebih dari 30 hari yang lalu).
Silakan cari peluang kerja terbaru di halaman Beranda.

Lowongan Kerja Serupa

  Senior Data Engineer at We+ Asia
Tayang: 6 hours ago

Deskripsi: Our client, a fast-growing digital bank, is seeking a Senior Data Engineer to join their data engineering team. The role will focus on building automation frameworks for data source onboarding and int...

Perusahaan: We+ Asia | Lokasi: Indonesia
  Agregator Pencarian Kerja 2026
Tentang Kami
Kebijakan Privasi
Penafian
Syarat dan Ketentuan
Hubungi Kami
Kirim Feed XML

© Jobkos

  Dengan mengunjungi situs web Jobkos, melihat, mengakses, atau menggunakan layanan atau informasi apa pun yang dibuat, dikumpulkan, disusun, atau dikirimkan ke Jobkos, Anda setuju untuk terikat oleh Syarat dan Ketentuan Layanan berikut.
Dibuat oleh Jobkos | | | |