Sales Operation Manager

What is ShipperShipper is a growing technology company based in Jakarta. We provide well-rounded supply chain solutions for businesses of all sizes. We are financially supported by eminent investors, including Floodgate, Y-combinator, Lightspeed Ventures Partners, and Insignia Ventures Partners.​​​​​​​

What will you do?

• Conduct deep dive analysis for Seller business performance and provide insights for product and process improvement.

• Analyze territory trends and create actionable plans for operational enhancements.

• Assist with client communications, product/pricing strategy, and upselling support.

• Identify key business opportunities and develop growth plans for the territory.

• Implement account management best practices and standard operating procedures (SOPs).

• Manage client relationships to ensure a high standard of seller experience.

• Oversee and coordinate all account management activities for efficiency.

• Provide data-driven support for day-to-day commercial department problems.

• Analyze and visualize data to create dashboards and inform decision-making.

The requirements:

• Bachelors degree in Marketing, Business Administration, Accounting, Computer Science, or another relevant field.

• Minimum 4 years of related experience in an analyst role

• Ability to breaks down straightforward problems into their components

• Ability to understands what specific actions need to be taken to contribute to organizational objectives

• Ability to resolve own problems and escalate issues appropriately

• Ability to use a clear and positive communication style

• Ability to understand business fundamentals and practices

• Ability to plan and prioritize own workload to meet agreed deadlines

• Strong proficiency in Microsoft Excel Familiarity with ERP and CRM systems is a plus

Information :

• Company : Shipper
• Position : Sales Operation Manager
• Location : Jakarta Pusat
• Country : ID