Aftersales Operations Lead (Automotive)

Key Responsibilities:

• Oversee the end-to-end aftersales service process including license handling, spare part purchasing, customer service, and stock management.
• Coordinate with dealers, and technicians to ensure high service quality and timely issue resolution.
• Monitor spare parts inventory and ensure availability.
• Handle escalations and support field teams in resolving technical and operational customer issues.
• Analyze service data to identify trends, root causes, and areas for improvement.
• Assist in developing and implementing SOPs for aftersales workflows.
• Collaborate with factory team to ensure smooth aftersales process of motorbike unit.
• Monitor inventory including assets and units in factory and dealers.
• Ensure all aftersales processes comply with company SOPs.

Qualifications:

• Bachelors degree.
• Proficiency in English is a must.
• 2-4 years of experience in aftersales/service operations, preferably in the automotive or electric mobility industry.
• Proven experience in warehouse management & stock control.
• Understanding of EV systems (battery, motor, controller) and common diagnostics is a strong advantage.
• Proficiency in data processing and Microsoft Excel / Google Spreadsheet.
• Strong organizational and analytical skills with an eye for process optimization.
• Excellent communication skills and a customer-first mindset.
• Ability to manage field operations and vendor/service network relationships.
• Have a personal laptop.
• Willing to work from Monday to Saturday in Cilandak, South Jakarta.
• Ready to join as soon as possible.

Job Type: Full-time

Application Question(s):

• Please share your last salary & expected salary
• Are you ready to join as soon as possible? If not, how long is your notice period?

Education:

• D1-D4 (Required)

Experience:

• Aftersales Operations (Automotive): 3 years (Required)
• Automotive Industry: 2 years (Required)

Language:

• English (Required)

Information :

• Company : PT Green City Traffic
• Position : Aftersales Operations Lead (Automotive)
• Location : Jakarta
• Country : ID