Assistant Manager, Strategic Operations & Process

Get to know the Business:

GrabRentals (GR) is a core pillar of Grabs Mobility business, with the primary objective of securing vehicular and productive driver-partner supply for Grabs ride-hailing marketplace. 

Get to know the Team:

The GrabRentals team houses its own strategy, partner management & productivity, pricing & product design, sales, marketing, operations et al. functions, and also works very closely with other teams in Grab spanning business, operations, tech, and analytics. 

In the Strategic Projects team, we are focused on ensuring the optimization of our existing business as well as the growth of new businesses.

Get to know the Role:

In this position, you will play a vital role within the Strategic Projects team. You will lead the planning and operationalization of growth projects including the deployment of new transportation modalities. You will be the central hub for coordinating complex projects and managing the daily pulse of our on-road operations, ensuring seamless execution from planning to operational deployment.

If you are passionate about pioneering the future of transportation and thrive in a fast-paced, innovative environment, we want to hear from you

The Critical Tasks You Will Perform:

• Serve as a project manager between internal teams (operations, engineering, product) and external partners, including technology providers, infrastructure partners, and regulatory bodies

• Act as a critical link between operations and the product/engineering teams. Translate operational challenges, learnings, and opportunities into actionable feedback to guide the design and iteration of the product and service offerings

• Lead the daily operations of the fleet including vehicle preparation, maintenance and real-time monitoring 

• Establish, track, and analyze key performance indicators (KPIs). You will be responsible for the continuous monitoring of performance metrics such as safety and uptime, identifying trends, and generating insights for improvement

• Design, implement, and refine Standard Operating Procedures (SOPs) for all aspects of operations, including safety protocols, incident response and overall coordination

• Develop and implement change management processes to facilitate smooth transitions for new initiatives, policies or systems

Information :

• Company : Operations
• Position : Assistant Manager, Strategic Operations & Process
• Location : Singapore
• Country : ID