Client Relations Associate

Are you the Client Relations Assistant we need?

As part of our Customer Love team, youll be guiding our amazing Gardens of the Sun community of existing and potential clients, and build our community even stronger. You help make every single client feel blown away by their experience and truly cared for.

Youll be talking with and helping our clients about everything from finding the perfect engagement ring to which ring size or metal to choose. You re pro-active in constantly improving our client experience. As youll be closest to our clients and practically their friend, youre their voice in our team and you share their feedback. You also collaborate with the Visuals Team for images of custom stones and finished jewelry, the Marketing Team for social sharing of clients experiences and post-purchase follow-up, and the Production Team for inventory and handling returns and exchanges.

Youre a (near) native English speaker with the right attitude and a way with words. You love building relationships with our community. Thanks to you, our clients keep coming back.

This is a great opportunity if you genuinely and passionately love taking care of people and want to make a positive impact through your role.

Expected start date: Immediately

WHAT WE EXPECT YOULL BE DOING

• Help our clients with any questions they have, whether via email, Etsy, Whatsapp or social media
• Respond to reviews and follow up as needed
• Manage returns, track complaints and follow up accordingly
• Respond to client tickets and live chat
• Support any special sale events
• Tend to clients in offline meetings and clients coming to the showroom
• Help to develop the client support team by sharing insights, contributing to blog posts, coming up with solutions and discussing best practices

We want everyone in our business to grow and use their talents, so there may be additional tasks based on your interests and the company needs.

No in-depth experience needed, because youll be trained on the job. Were looking for a junior with (near) native English, the right attitude and a way with words. Someone keen to learn from and alongside our team. Youre obsessed with detail and understand our unique brand tone of voice, perspective and values.

Information :

• Company : Gardens of the Sun | Ethical Jewelry
• Position : Client Relations Associate
• Location : Bali
• Country : ID