CRM Specialist (F&B Industry)

Job Requirements:

• Bachelors degree or above in Marketing, Business Management, or a related field is preferred

• Minimum of 2 years of experience in CRM, membership programs, or related customer management (for Specialist level)

• Fluent in english is a must

• Familiarity with app-based points systems, membership structures, and activity planning processes

• Prior experience managing community platforms/ private domain platforms (e.g., WhatsApp) is a plus

• Strong data analysis skills with the ability to interpret data and develop actionable plans

• Excellent communication and cross-departmental collaboration skills

• Experience in retail, F&B, or e-commerce industries is preferred

Job Descriptions:

• Manage membership tiers, benefits, and reward policies to optimize customer experience

• Regularly analyze membership data and provide improvement recommendations to enhance customer retention and loyalty

• Plan and execute innovative in-app interactive activities (e.g., lotteries, check-in rewards, limited-time promotions)

• Collect and analyze activity performance data to provide optimization suggestions and improve ROI

• Manage daily operations and customer interactions on private domain platforms (e.g., WhatsApp)

• Maintain accuracy of customer data within the CRM system to ensure data-driven and decision-making

• Collaborate with IT, and operations teams to align CRM strategies with company objectives

Information :

• Company : TOMORO Coffee
• Position : CRM Specialist (F&B Industry)
• Location : Jakarta Utara
• Country : ID