Customer Service Support ( Graduate Psychology)

About the Assignment:

- Guide our consumer and partners in using our products

- Manage service enquiries and disputes arising from our consumer and partners

- Provide excellent customer service to our consumer and partners base

- Maintain good relationships and community building efforts with our consumer and partners

The Core Objectives:

- Monitor various company communication channels including call center, social media, web enquiries, etc. and

respond appropriately in a timely manner

- Gather feedback from our consumer and partners, observe front-line issues such as booking cancellation reasons,

etc. and report promptly to supervisor

- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.

- Perform administrative tasks involving partners account (credit top-up, changes in partners information, etc.

Essential Experience / Criteria (Mandatory):

-Min S1 Psycology With GPA 2,75

-Min Fresh graduate and max 2 years in the same position (entry level)

-Willing to work in the shifting schedule

-Experience in customer service area

-Clear Articulation and good communication in Bahasa

-Sense Of Empathy

-Able to set the friendly tone (Smiling Voice)

-Good analytical skill

-Typing skill with WPM 50 & Accuracy 90%

-Fast response, effective and efficient in working

-Able to work within dynamic environment

-Vaccinated min 2 Doses

-Minimum able to speak basic English, however, MUST be able to write in English

Desirable Experience / Criteria (Preferred):

Familiar to operate and answer message on Messenger

Job Type: ContractContract length: 12 months

Language:

• English (Required)
• Mandarin (Preferred)

Information :

• Company : Sinergi Performa Cipta
• Position : Customer Service Support ( Graduate Psychology)
• Location : Jakarta
• Country : ID